Privacy Policy

Privacy Policy

The following Privacy Policy applies to the use of our online service, www.docucrafter.com (hereinafter referred to as the “Website”).

We take data protection very seriously. The collection and processing of your personal data are carried out in compliance with applicable data protection laws, particularly the General Data Protection Regulation (GDPR).

1. Data Controller

The entity responsible for collecting, processing, and using your personal data within the meaning of Article 4(7) of the GDPR is:

Synctech Solutions GmbH
Denis Krebs
Albert-Roßhaupter-Str. 32
81369 Munich

Email: d.krebs@sync-tech.de

If you wish to object to the collection, processing, or use of your data as described in this Privacy Policy, either in whole or for individual measures, you may direct your objection to the responsible entity.

You can save and print this Privacy Policy at any time.

2. General Purpose of Data Processing

We process personal data for the purpose of operating the Website and responding to inquiries submitted via the contact forms provided.

3. What Data We Use and Why

3.1 Hosting

The hosting services we use provide infrastructure and platform services, computing capacity, storage space, database services, security measures, and technical maintenance services necessary for operating the Website.

In this process, we or our hosting provider process the following data categories based on our legitimate interest in ensuring an efficient and secure Website (Article 6(1)(f) GDPR in conjunction with Article 28 GDPR):

• User data
• Contact details
• Content data
• Contract data
• Usage data
• Metadata and communication data

3.2 Access Data

When you visit our Website, we automatically collect information about how you use it and interact with us. This includes data related to your device, which is stored in server log files. These access logs may contain:

• Name and URL of the accessed file
• Date and time of access
• Amount of data transferred
• Notification of successful retrieval (HTTP response code)
• Browser type and version
• Operating system
• Referrer URL (previously visited page)
• Websites accessed from our Website
• Internet service provider
• IP address and requesting provider

We use this log data-without linking it to individual users-for statistical analysis to improve, secure, and optimize our Website. This helps us analyze traffic, fix errors, and improve our services.

3.3 Cookies

We use session cookies to optimize our Website. These are small text files sent by our server and temporarily stored on your device. They allow us to recognize your device when you return to our Website. Session cookies are deleted once you close your browser.

Additionally, we use persistent cookies that remain on your device for a predetermined period (ranging from one month to ten years). These cookies allow us to enhance user experience by displaying content tailored to your interests.

3.4 Data for Fulfilling Contractual Obligations

We process personal data such as names, addresses, email addresses, ordered products, and payment details to fulfill contractual obligations. Data retention complies with warranty and statutory retention periods.

3.5 Newsletter

To sign up for our newsletter, you need to provide specific details during the registration process. A confirmation email will be sent to verify your subscription ("double opt-in"). You can unsubscribe at any time.

3.6 Product Recommendations

We may send you product recommendations via email based on your previous purchases. You can opt out at any time without incurring additional costs beyond standard transmission fees.

3.7 Email Contact

If you contact us via email or a contact form, we process your information to handle your request and follow up on related inquiries.

4. Google Analytics

We use Google Analytics, a web analytics service provided by Google Inc. (“Google”). Google Analytics uses cookies—text files stored on your device—that help analyze Website usage. Data collected through cookies is typically transmitted to and stored on a Google server in the USA.

Our legitimate interest in using Google Analytics is based on Article 6(1)(f) GDPR. Google is certified under the EU-U.S. Privacy Shield Agreement, ensuring compliance with European data protection standards.

To enhance privacy, we have enabled IP anonymization, meaning your IP address is shortened within the EU or European Economic Area before being sent to Google. Only in rare cases is the full IP address transmitted to a Google server in the U.S. and then shortened.

To prevent Google Analytics from collecting data, you can install the following browser plugin:
Google Analytics Opt-Out

Additionally, we use Leadfeeder, a service that links Google Analytics IP address data with company information to identify business visitors to our Website. Since IP addresses are anonymized, individual user identification is not possible.

More about Leadfeeder’s data processing:
Leadfeeder Privacy Policy
Leadfeeder GDPR Compliance

5. Data Retention Period

Unless specified otherwise, we store personal data only as long as necessary for the intended purpose. Certain data may be retained due to statutory obligations, such as tax or commercial law requirements. In such cases, the data is stored only for legal compliance and is deleted after the mandatory retention period.

6. Your Rights as a Data Subject

Under the GDPR, you have several rights regarding your personal data. To exercise these rights, please contact us via email or post at the address provided in Section 1.

6.1 Right to Confirmation and Information

You have the right to receive clear information about how we process your personal data. Specifically, you can request:

• Confirmation of whether we process your data
• Free access to the personal data we have stored about you
• Information on the purpose of data processing
• The categories of processed personal data
• The recipients of the data
• The intended storage duration or criteria for determining this period
• Your rights regarding rectification, deletion, or restriction of data processing
• Information on any automated decision-making, including profiling

If your data is transferred to a third country or an international organization, you have the right to be informed about safeguards in place under Article 46 GDPR.

6.2 Right to Rectification

You have the right to request corrections or additions to inaccurate or incomplete personal data we hold about you.

6.3 Right to Erasure (“Right to Be Forgotten”)

In certain circumstances, we are obligated to delete your personal data. This applies when:

• The data is no longer needed for its original purpose
• You withdraw consent, and no other legal basis for processing exists
• You object to processing, and there are no overriding legitimate grounds
• The data was unlawfully processed
• Deletion is required by legal obligations under EU or national law

If any of these conditions apply, you may request the immediate deletion of your data.